Wondering how to deal with Cebu Pacific canceled flights due to COVID-19? First of all, sorry to hear about your canceled trip! Planning a trip is already challenging enough as is, and then finding out it’s canceled after all is just so horrible. Right? But well, we’re living in unprecedented times. We just have to deal with the fact that our travel plans could change due to many factors (your destination is not accepting travelers, high risk of COVID-19 areas, borders are closed, weather conditions, etc).

So today I’ll share with you the steps I did to manage my booking with Cebu Pacific. It’s my airline of choice just because of their insanely cheap airfares, both for local and overseas destinations from the Philippines. If that’s what you used to book your flights, then continue reading and I hope you’ll find this guide helpful!

Don’t have time to read everything now? I gotchu boo! Save this “How To Manage Booking for Cebu Pacific Canceled Flights” article on Pinterest for later by clicking any of the images below! 😉

Okay, are you ready? Let’s start!

Trip Planning Tips

How To Manage Booking for Cebu Pacific Canceled Flights Due To COVID-19

Just a quick background. I already have two canceled flights this year from Cebu Pacific. If not for the pandemic, I would have traveled to Dubai (supposedly August 2020) and also be preparing for my upcoming 3rd Japan trip (December 2020).

I noticed there are a lot of people still asking online about the process of how to cancel a flight and get a refund from Cebu Pacific, so I decided to document the steps I did to manage my booking for my canceled Japan trip.

To get the real-time status of your flight and to check Cebu Pacific canceled flights 2020, click here.

Travelers with Cebu Pacific canceled flights due to COVID-19 have three options:

  • Rebook or reroute flight for FREE – You can rebook your flight for FREE within 90 days from your original flight date. For travel dates beyond 90 days, a minimal fare difference may apply.
  • Convert to travel fund – You can choose to store the value of your booking in a Travel Fund, which is valid for 2 years. You can use this to book for your future Cebu Pacific flights or purchase add-ons.
  • Request a refund – A full refund is also possible (in the same form of payment you originally made).

There are different pros and cons to the options I mentioned above. I’ll walk you through each one of them below. I personally tried converting to a travel fund and also requested a full refund.

Psst! Want to have a relaxing staycation in the metro instead? Check out the 12 Best Airbnbs In Manila, Philippines

How To Rebook Or Reroute Flights

Anyone with Cebu Pacific canceled flights due to COVID-19 can avail of the option to rebook or reroute their flights for FREE. As long as it’s within 90 days from the original departure date.

If you have a GetGo account, please follow these steps:

Trip Planning Tip 1

Go to https://book.cebupacificair.com/Manage/Retrieve and use your GetGo account details (email address and password) to log in.

Cebu Pacific Canceled Flights Manage Booking Online
How To Rebook Or Reroute Cebu Pacific Canceled Flight
Trip Planning Tip 2

Search for the specific flight you plan to cancel under ‘My Bookings’ then click the ‘Manage’ button.

Cebu Pacific Canceled Flights Manage Booking Online Web Portal
How To Rebook Or Reroute Cebu Pacific Canceled Flight
Trip Planning Tip 3

Click the ‘Select New Flight’ button to select new travel dates/reroute.

Cebu Pacific Canceled Flights Rebook or Rerout Flights 2
How To Rebook Or Reroute Cebu Pacific Canceled Flight
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Select new departure and return flights accordingly. Aside from changing the dates, you can also reroute to different destinations if you wish. Then click the ‘Search Flights’ button to see if your new flights are available. Choose the ones you preferred and follow the instructions to complete your rebooking.

Cebu Pacific Canceled Flights - Rebook or Reroute Flights
Manage Cebu Pacific Canceled Flights – Rebook or Reroute Flights

If you don’t have a GetGo account, these are the step to follow:

  1. Go to https://book.cebupacificair.com/Manage/Retrieve.
  2. Retrieve your booking by entering your Booking Reference Number and surname (you can also input the surname of any of the passengers in that same booking).
  3. A rebooking option will be shown. Simply follow the instructions to complete your rebooking process.

Some things you must know when rebooking or rerouting your Cebu Pacific canceled flights:

  • For canceled flights starting March 15, 2020, you can rebook your flight for FREE within 90 days from the original travel date.
  • If you wish to rebook beyond 90 days from your original travel date, you can do so by availing of Unlimited Rebooking as part of voluntary change/cancelation options. When you avail of this option, you may choose from any travel date available in the system (usually 12 months ahead). The rebooking fee is waived when you rebook a new travel date, but it may be subject to a minimal fare difference.
  • The term ‘fare difference’ simply means the amount difference between the cost of the existing booking and the new booking. Usually, when you rebook a flight you must pay a ‘rebooking fee’ on top of the fare difference – but that is currently waived by Cebu Pacific. You just have to pay the fare difference, if any.

Pros to rebooking/rerouting option

Here are some good points to the rebooking/rerouting option for Cebu Pacific canceled flights:

  • You can enjoy the unlimited rebooking for FREE as long as it’s within the 90-day period they set.
  • If you decide that you want to travel to a different destination, you can change to a new one for FREE!

Cons to rebooking/rerouting option

Here are some cons to consider when choosing the rebooking/rerouting option for Cebu Pacific canceled flights:

  • You have to pay the applicable fare difference if you wish to change your flight beyond the 90-day condition they set.
  • Nothing is guaranteed and travel restrictions may be imposed again in the future. You’ll be stuck rebooking again and again.
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How To Convert To Travel Fund

Travel Fund is basically Cebu Pacific’s virtual wallet. The amount used for your booking will be converted and stored in their system. You can then use that stored value for future Cebu Pacific flights or to purchase add-ons. Validity is up to two years from date of conversion.

If you have a GetGo account, follow these steps:

Trip Planning Tip 1

Go to https://book.cebupacificair.com/Manage/Retrieve and use your GetGo account details (email address and password) to log in.

Cebu Pacific Canceled Flights Manage Booking Online
How To Convert To Travel Fund Cebu Pacific Canceled Flight
Trip Planning Tip 2

Search for the specific flight you plan to cancel under ‘My Bookings’ then click the ‘Manage’ button.

Cebu Pacific Canceled Flights Manage Booking Online Web Portal
How To Convert To Travel Fund Cebu Pacific Canceled Flight
Trip Planning Tip 3

Click the ‘Convert Now’ button to convert your booking to a travel fund. A pop-up showing some information about this option will appear, simply click the ‘Continue’ button to proceed.

Cebu Pacific Canceled Flights Travel Fund 2
How To Convert To Travel Fund Cebu Pacific Canceled Flight
Cebu Pacific Canceled Flights - Convert To Travel Fund
Manage Cebu Pacific Canceled Flights – Convert To Travel Fund
Trip Planning Tip 4

Read the ‘Travel Fund Mechanics’ that will be shown. Then click the ‘Continue’ button at the bottom if you accept all the terms and conditions.

Cebu Pacific Canceled Flights Travel Fund 3

P.S. Yes, my Osaka round trip airfare was only Php 2.00! Hooray for Piso Fare deals from CebPac! This is not the first time I was able to book Piso fare deals, you can check how I score cheap Cebu Pacific flights here. If I can do it, you can too! 😉

Trip Planning Tip 5

You will then see a page like this that basically says your request for Travel Fund has been processed. Hooray!

Cebu Pacific Canceled Flights Travel Fund 4

If you don’t have a GetGo account, please follow these steps:

  1. Go to https://book.cebupacificair.com/Manage/Retrieve.
  2. Retrieve your booking by entering your Booking Reference Number and surname (you can also input the surname of any of the passengers in that same booking).
  3. A Travel Fund option will be shown. Follow the instructions to complete the process of converting your booking to Travel Fund.
  4. Once successfully completed, your funds will be stored in their system under your booking reference number and name.

Okay so you may be wondering after converting that Cebu Pacific canceled flight to travel fund, now what?

You can access and see the balance of your Travel Fund by following the steps below.

If you’re logged in to your GetGo account, simply click your profile icon then a drop-down menu will appear. Click the ‘My Travel Fund’ tab.

Cebu Pacific Canceled Flights Travel Fund 5

If the travel fund conversion was successful, you should see the amount reflected on your ‘My Travel Fund’ page. I noticed mine reflected automatically.

Cebu Pacific Canceled Flights Travel Fund 6

If you don’t have a GetGo account, here are the steps to follow to view your Travel Fund:

  1. Go to https://book.cebupacificair.com/Manage/Retrieve.
  2. Retrieve your booking by entering your Booking Reference Number and surname (you can also input the surname of any of the passengers in that same booking).
  3. Click the ‘My Travel Fund’ tab.

Okay, sweet! You now have available funds to use anytime! Hooray! But now you may be wondering how to use the Travel Fund from Cebu Pacific? Check out the steps below.

How to use or redeem your Travel Fund

  • Simply go to https://book.cebupacificair.com and book your flight as usual (make sure to log in if you have a GetGo account).
  • Select ‘Travel Fund’ as your form of payment when you reach the payment page.
  • If you don’t have a GetGo account, enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’. Then click ‘Pay Now’ to confirm your booking.

Pros to Travel Fund option

Here are some advantages to choosing the travel fund option for Cebu Pacific canceled flights.

  • You can use your Travel Fund up to two years (from the usual 3 months). The extended long validity gives you plenty of time to decide on your next adventures.
  • You can book and pay faster with your Travel Fund. No need to input credit card details or go to payment facilities since you have a ready fund available at your disposal.
  • Cebu Pacific will also send special surprises and promos for those who chose the Travel Fund option.

Cons to Travel Fund option

Here are some disadvantages to choosing the travel fund option for Cebu Pacific canceled flights.

  • If you wish to use your Travel Fund to book another person and you’re not traveling with that person, you cannot do so. The owner of the Travel Fund should also be among the passengers in the new booking.
  • If you decide later on that you want to convert your Travel Fund to Full Refund, you may do so but only if ALL conditions below are met:
    • Your flight was cancelled by Cebu Pacific starting March 15, 2020 to July 31, 2020.
    • You converted your booking to Travel Fund AFTER your flight was cancelled, on or before July 31, 2020.
    • Your Travel Fund remains unused after one (1) year validity.

So in short, make sure to weigh in the pros and cons before you choose the Travel Fund option. It may be a hassle to request for a full refund later on.

How To Get A Refund

You can also get a full refund for Cebu Pacific canceled flights due to COVID-19. As long as the flights were canceled by Cebu Pacific from March 15, 2020 onwards and you have not yet rebooked nor converted your Cebu Pacific canceled flights to Travel Fund at the time of cancelation.

Here’s how to get a refund if you booked using a credit or debit card. If you have a GetGo account, please follow these steps:

Trip Planning Tip 1

Go to https://book.cebupacificair.com/Manage/Retrieve and use your GetGo account details (email address and password) to log in.

Cebu Pacific Canceled Flights Manage Booking Online
Trip Planning Tip 2

Search for the specific flight you plan to manage under ‘My Bookings’ then click the ‘Manage’ button.

Cebu Pacific Canceled Flights Manage Booking Online Web Portal
Trip Planning Tip 3

Click the ‘Refund’ button to request a refund for your booking. A pop-up note will appear saying that “due to the high volume of refund requests, processing may take at least 7 months.”

Also in the same pop-up message, they’re suggesting for you to choose the alternative option of converting to Travel Fund. Simply click the ‘Refund Request’ button to proceed if you’re decided to choose this option. Otherwise, click the ‘Convert To Travel Fund’ button.

Cebu Pacific Canceled Flights Full Refund
Cebu Pacific Canceled Flights Full Refund 3
Trip Planning Tip 4

Finalize the request for refund by clicking the ‘Continue’ button. Make sure you read the note again and that you accept their condition. Yes, it sucks that we have to wait long to get a refund. 😟

Cebu Pacific Canceled Flights Full Refund 5

Then you will see this page after to confirm your booking is closed. You will again see the note (for the uhm 3rd time?) stating that the amount will be credited to your card within 7 billing cycles (aka 7 months). Yep, CebPac, nice way to make sure your customers get your point!

Cebu Pacific Canceled Flights Full Refund 6
Yes, I only paid around 3K for my roundtrip Japan trip! Sucks it got cancelled!

If you don’t have a GetGo account, here are the steps to follow:

  1. Go to https://book.cebupacificair.com/Manage/Retrieve.
  2. Retrieve your booking by entering your Booking Reference Number and surname (you can also input the surname of any of the passengers in that same booking).
  3. A ‘Refund’ option will be shown. Follow the instructions to complete the process of requesting for a refund.

If you happen to pay using cash payment, you can also still avail of the refund. Cebu Pacific enabled their cash refund through money transfer to major commercial banks within the Philippines. You are eligible if you paid through designated payment centers, Cebu Pacific ticketing offices or airport cashiers. Click here for the instructions.

If you booked through travel agencies, you must coordinate with them to be able to process your refund.

Pros to Refund option

Here are some advantages to choosing the refund option for Cebu Pacific canceled flights.

  • You get the full amount of what you paid.
  • If you don’t wish to travel anytime in the near future, this is the best option as you’re not forced to rebook or store the amount into a Travel Fund (valid up to 2 years only).

Cons to Refund option

Here are some disadvantages to choosing the refund option for Cebu Pacific canceled flights.

  • Payments made through credit/debit card are processed within 7 billing cycles
  • Cash refund thru bank deposit may take 7 months from date of request.
  • When selecting the refund option, make sure your credit card will not be terminated nor expire within those 7 months or so. Otherwise, it will be such a hassle since you have to fill out and submit some documents to Cebu Pacific.
  • It’s also a hassle to get a refund if you paid using cash. Cebu Pacific will ask you to fill out necessary documents, etc.
Trip Planning Icon 2

Voluntary cancellation due to COVID-19

For flights booked until December 31, 2020, you can voluntary cancel your flights due to COVID-19 even though it wasn’t canceled by Cebu Pacific.

Here’s what you can do with your voluntary canceled flights:

  • You can avail of the unlimited rebooking option. The booking or change fee will be waived, but it’s subject to applicable fare difference. There’s also no limit on travel validity, as long as it’s available on Cebu Pacific’s website.
  • You can also avail of the Travel Fund option. It means you can get back the full amount of the booking you paid and then it will be stored in your Travel Fund (aka virtual wallet). It’s valid up to two years from date of request and successful conversion.

What’s missing? You can’t request for a full refund! Boohoo!

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TELL ME WHAT YOU THINK!

So there you have it! I hope this blog post about ‘How To Manage Booking for Cebu Pacific Canceled Flights Due To COVID-19’ was helpful! If ever you have Cebu Pacific canceled flights, which option will you avail of? Let me know in the comments section if you have any questions!

💡 PRO TIP: Learn more travel tips in this Ultimate Guide To Planning Your Trip In 8 Easy Steps! I covered the basics of planning a trip and also included the tried and tested websites and apps I normally use to score cheap deals.

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About Hazel Salcedo

A digital marketer who’s always daydreaming about her next getaway. This wanderlust is living proof that traveling can be affordable! She’s traveled to many destinations thanks to Piso fare flights. Read the 7 best seat sale hacks that worked for her.

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7 Comments

  1. This is a very helpful and informative blog post. I feel so sorry about those people who got affected by the flight cancellations. I hope we can all go back to normal soon and will let people do things and go back to their pre-covid life. Covid has destroyed businesses, family bondings, plans, etc. this is enough! by the way, I am so glad to see that you can get a refund from cancelled flights now in the Philippines without hassle.

  2. So which one did you do? did you put it in a travel fun or go for an actual refund? I’m also noticing that there’s a lot of people who still haven’t received their refund, so you noting that it takes 7 billing cycles or probably 7 months is a nice note to these people. I would like to clarify though if it is 7 billing cycles from the date you requested for a refund or if it starts on the day of your cancelled flight? 🙂

  3. Travel fund sounds practical. I mean, if you’re booked for a leisure trip, your funds would be safe for another if the first one got canceled. We ended up spending our travel fund during this pandemic season. So sad. We have to save up for it again.

  4. Thank you for this comprehensive step by step guide! I had to scour the internet before just to learn what to do with my cancelled flights. I put them in my travel fund which is faster and also have flights booked for next year already. Hopefully, it’s safe to travel then! Huhu

  5. I used Cebu Pacific (pre-COVID) for domestic travel, and even during my trips to Thailand, and it was a good experience naman. IMO, I think it is best to save it to our travel funds than refunding it.

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